Customer Service

We offer a vast selection of unique products & diving essentials not found anywhere else, plus hundreds of products by scuba diving’s and spear fishing’s most popular manufacturers. When you shop with us, your satisfaction is guaranteed, If you have a problem, let us know and we’ll do everything in our power to make it right. Come back and visit often, since we are constantly adding new products. We collect state sales tax when shipping to the state of Florida.

Full Manufacturers Warranty

Unlike many other internet retailers who buy their equipment from brokers on the “gray market”, we buy our gear directly from the manufacturer. We are authorized dealers for all the products you see on our store. This way, you can be assured that every product we sell comes with the full manufacturers warranty.

Shipping

Orders placed on weekdays before 4pm EST, for in-stock items, will ship that same day. Orders placed on weekends for in stock items will ship on the following Monday. We use UPS and USPS for all our shipping, if your address is an APO BOX, you will have to choose USPS as your shipping method, because UPS does not deliver to PO Boxes.  While UPS offers daily tracking of your shipment, USPS’s tracking only shows when the order was picked up and when it was delivered.

Delivery time is determined by shipping method chosen at time of checkout and is based on weekdays. Delivery to carrier constitutes delivery to customer.

Shipping charges are not refundable unless the carrier has failed to meet the delivery commitment in their shipping guide. When the carrier has failed to meet the delivery commitment, the decision by the carrier regarding a claim for refund is final.

International Orders

International shipping is more affordable via USPS Priority Mail, however, the delivery time is not guaranteed, and varies from 6-10 days (except weekends and holidays). Customer is responsible for all duty rates, customs and brokerage fees that may be due at time of delivery. You can check with your local customs department to find out what these fees may be before placing an order. All international orders can only be shipped to the billing address for the credit card being used for payment. Delivery to carrier constitutes delivery to customer.

USPS has a size limitation that varies from Country to Country, but it is usually 42”. If you are ordering an item longer than 42”, you will have to select UPS as your shipping option.

Shipping Methods

UPS

  • UPS Ground - Your order will be delivered 1 - 10 business days after your order is placed.
  • UPS 3 Day Select® - If ordered by 4pm EST your order will be delivered by the end of day, 3 business days after your order is placed.
  • UPS 2nd Day Air® - If ordered by 4pm EST your order will be delivered by the end of day, 2 business days after your order is placed.
  • UPS Next Day Air Saver® - If ordered by 4pm EST your order will be delivered by the end of day, the following business day.
  • UPS Standard to Canada - Your order will be delivered 4 - 10 business days after your order is placed.
  • UPS Worldwide Expedited® - Your order will be delivered 2 - 5 business days after your order is placed.

USPS

  • Express Mail - Estimated time of delivery: Overnight to most locations.
  • Priority Mail -Estimated time of delivery: 1-3 Days (except weekends and holidays).
  • International Global Express Guaranteed - Estimated time of delivery: 1-3 Days (except weekends and holidays).
  • Express Mail International - Estimated time of delivery: 3-5 Days (except weekends and holidays).
  • Priority Mail international - Estimated time of delivery: 6-10 Days (except weekends and holidays).

Returns or Exchanges

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days, and we will send you a replacement or apply store credit. We will try our best to find the right size, color or other brand, even if not advertised on our website.  We will issue a full refund only if the products are defective, not as advertised or if we couldn’t meet the terms of the sale.

Returning an item is easy and we allow you to do this without incurring any costs yourself. Please enclose a note giving the reason for the return and stating your details, In the case of a defective product, please provide a full description of the fault. Wrap the package securely. Send the complete product to the following address:

Scuba’s World inc.
10550 N.W. 77th court #204
Hialeah Gardens, Fl 33016 (For your protection we recommend that you use a recorded-delivery service).

Delivery charges and other services

Return delivery charges are borne by the shopper, unless the return is due to an error on our behalf or if the product is defective, in which case we will refund you the reasonable costs incurred.